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At Zappos, none of us work…
By Dr Vik | May 29, 2007
…we ADD VALUE.
When you boil it down, washing machines WORK, employees at the post office WORK, they both do a task just to get a job done.
If the employees at Zappos simply WORKED, we wouldn’t be a company for long.
If the Merchandising team just WORKED, buying stuff to get the job done to stock the shelves at the fulfillment center, we would have high returns and poor sales. They have to use their product knowledge to ADD VALUE.
The same with our team members at our Fulfillment Center, if they just WORKED, and filled orders, our customers may not get their shipments on time. They orchestrate perfect timing and logistics to ADD VALUE.
If our Customer Loyalty Representatives just WORKED, and placed orders, our customers would not be WOWed. They use their skills to WOW them like they have never been WOWed before to ADD VALUE.
That’s how all our employees roll, no matter what department they work in, they ADD VALUE! And that is the VERY REASON I am extremely proud to be associated with each and every employee.
What does that have to do with Health Awareness month?? Just see how you feel when someone asks what you do for work and you reply “I don’t work, I ADD VALUE.”
Yours in ADDING VALUE – Coach
Topics: A Month of Wellness | 1 Comment »
May 29th, 2007 at 8:46 am
What a great view of or team members here at zappos. Both in the fulfillment center and in the Las Vegas office. If this doesn’t show how much you and the rest of the company cares about each individual I don’t know what does. I like to think as team members we care about each other just as much. I tell everyone thinking about working for zappos this is and always will be my closest family. This blog just proved to me what we are all trying to achieve, a family/ friendly place to “ADD VALUE” in our lives as well as for the company.